Systems and methods don’t complete projects, people do.

"Systems and methods don’t complete projects, people do.

If you want to enhance productivity, refocus on people by speaking to their human need"

A interesting point of view and how does this apply to customers?

Is communication in higher prio then fixing old bugs? How about people that are hitting the same problem/system flaw more then one time?

And if you multiply it buy millions of customers... devastating User experience.